We understand that from time to time you may need to return a product to us, in order for you to utilise your rights under this returns policy you must follow the following procedure;
In the first instance, Calling us on 0208 644 3780 or by emailing us at firstname.lastname@example.org or writing to us at Hydro2Grow Customer Services, 299 Gander Green Lane Sutton Surrey SM3 9QE to cancel the order (or part of it) and arrange collection
Alternatively, returning the product to your local Hydro2Grow store
This is subject to the following conditions:
The product must be unused.
Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded.
You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0208 644 3780 to arrange.
Lines are open 9am to 5pm weekdays and 9am to 5pm Saturday.